Piixl IT Terms and Conditions | Secure & Transparent Service Agreements

Welcome to Piixl IT! By engaging with our services, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations while working with us.

1. Services

Piixl IT provides web design and development services, specializing in WordPress theme and plugin development, custom website development, mobile app development, SEO optimization, and web design. Our services are tailored to meet the unique requirements of our clients, ensuring optimal satisfaction and project success.

2. Work Policy

Our team primarily operates remotely, collaborating with clients globally. However, for specific projects, we have the flexibility to work from a physical office space when required. Additionally, depending on the project’s needs, we may hire or outsource specialized professionals to ensure the best results. We use secure communication channels and adhere to strict data protection practices to maintain the confidentiality of your information.

3. Non-Disclosure Agreement (NDA)

We prioritize the privacy and security of your data. Upon request, we are happy to sign a Non-Disclosure Agreement (NDA) to guarantee the protection of your intellectual property and sensitive information.

4. Client Onboarding and Communication

Clients are onboarded via platforms like Upwork, Guru.com, LinkedIn, and Craigslist. We collaborate using secure communication tools such as Google Meet, Slack, and various project management tools like Trello, ClickUp, and Jira to ensure efficient workflow, clear project tracking, and seamless coordination with our clients.

5. Payment Terms

  • Payments are processed through secure payment gateways.

  • For projects secured via freelance platforms, their respective payment policies apply.

  • A deposit may be required before initiating work on a project.

6. Revisions and Approvals

  • Revisions are included within the scope of the project as mutually agreed upon.

  • Additional revisions outside the agreed scope may incur extra charges.

7. Refund Policy

If you are not completely satisfied with our services, we offer a 100% refund under the following conditions:

  • The dissatisfaction is clearly communicated within the agreed timeline.

  • No satisfactory resolution or improvement has been achieved.

8. Termination of Services

Either party may terminate the agreement with prior notice. In such cases, all outstanding dues must be settled before the termination date.

9. Liability

Piixl IT is not liable for:

  • Delays caused by client-side unresponsiveness.

  • Issues resulting from third-party tools or hosting providers.